EcoClean Northland

Subtitle

  • Payments

Commercial: Invoices are sent out on the 1st of each month for all 

commercial businesses and due on the 20th of the same month sent. 

Residential: All payments are due upon completion of the job.


  • Bank account details

Please use business name or surname as reference.

ANZ:  06 - 0493 - 0557009 - 00


  • Claims and Insurance

Eco Clean Northland has public liability insurance. The policy will cover any accidental damages. The client accepts breakage/damage must be reported within 24 hours


  • Hours of business

We are open for business 7 days a week from 7 am - 5 pm

After hours by arrangement 

Bookings are essential. 


Weekends & Late nights

  • A fee of $100 is payable in advance if you require a one off clean outside of our normal hours or Saturday, Sunday or any public holiday.


  • Holidays & Long Weekends

We are open certain statutory holidays throughout the year. 

A special price will be charged for this service.

If your regular cleaning falls on one of these days we will reschedule you for another day. Weekly clients will have first choice of rescheduled dates. If you are away please reschedule so not to be charged a cancellation fee.


  • Updating your contact details

This can be done by email, phone or text message.


  • Gift Cards

Gift cards are valid for up to 12 months from the issued date.

Gift certificates are non-refundable and cannot be exchanged for cash in part or full and are valid in a single transaction.

  • Cleaning time
  • Commercial cleans are a minimum of 30 minutes
  • residential by  are a minimum 2 hour clean

  • Cleaners wear watches and time all cleans right down to the last minute, this time does not include unpacking, setting up & packing up etc So you get your full time of cleaning.

  • Services
  • The number of cleaners attending to perform the services may vary but this does not affect the price nor will it affect the cleaning time booked. i.e if you have booked 2 hours and 2 cleaners arrive the cleaners will clean for exactly 1 hour each
  • The services will only be provided for the amount of time you have booked.

  • Cancellations/Re booking

At Eco Clean Northland we have a strict cancellation policy, we require a minimum of 24 hours notice for cancellations or re booking. Contact must be made by phone or text message. The full amount will be charged if contact is less than 24 hours. 

Please call Stacey directly if you have any questions about our cancellation policy.


  • Break from Cleaning
If you require a break from your cleaning schedule for any reason we are unable to gaurantee you will not lose your spot on your normal booked day or time. We will try our best to fit you on the list somewhere on your return but this can not be promised.


  • Lock outs / Access

If we are locked out or alarm codes, gate codes, locks changed or lock box codes have been changed without notice, our cleaners will wait up to 30 minutes after trying to make contact via phone & text message before the job is cancelled and the full amount of the bill is charged.


  • Health & Safety

On grounds of health & safety, we are under no obligation to clean up vomit, blood or any other bodily spillages. A special price will be charged for this service.


  • Rubbish

We do collect and remove rubbish & recycling on request, however if there is fly larvae in the rubbish or on the premises you will be contacted to remove them yourself or a special price will be charged for this service.


  • Children

Children must be supervised at all times. We have buckets of hot water as well as electrical equipment that are not safe for children to touch.


  • Dogs

Please secure any dogs that may be a threat. If we are unable to access the property, our cleaners will wait up to 30 minutes after trying to make contact via phone & text message before the job is cancelled and the full amount of the bill is charged.


  • Cleaning products 

We use environmentally friendly, non toxic and plant based products. Our most used products are concentrated to save on plastic bottle waste.

Some packaging is biodegradable but all recyclable.

Our products are safe for use in septic tanks