Commercial: Invoices are sent out on the 1st of each month for all
commercial businesses and due on the 20th of the same month sent
Residential: All payments are due upon completion of the job
All other clients: Invoices and payment are due upon completion of the job
Please use business name or surname as reference
ANZ: 06 - 0493 - 0557009 - 00
Eco Clean Northland has public liability insurance. The policy will cover any accidental damages. The client accepts breakage/damage must be reported within 24 hours
We are open for business 7 days a week from 7 am - 5 pm
After hours by arrangement
Bookings are essential
We are open certain statutory holidays throughout the year.
If requested a special price will be charged to clean on any public holiday.
If your regular cleaning falls on one of these days we will reschedule you for another day. Weekly clients will have first choice of rescheduled dates. If you are away please reschedule so not to be charged a cancellation fee
This can be done by email, phone or text message.
Gift cards are valid for up to 12 months from the issued date.
Gift cards are non-refundable and cannot be exchanged for cash in part or full and are valid in a single transaction
At Eco Clean, Northland we have a strict cancellation policy, we require a minimum of 48 hours notice for cancellations or re booking. Contact must be made by phone or text message. The full amount will be charged if contact is less than 24 hours.
Please contact Stacey directly if you have any questions about our cancellation policy.
If we are locked out or alarm codes, gate codes, locks changed or lock box codes have been changed without notice, our cleaners will wait up to 10 minutes after trying to make contact via phone & text message without a response before the job is cancelled and the full amount of the bill is charged.
On grounds of health & safety, we are under no obligation to clean up vomit, blood or any other bodily spillages. If requested a special price will be charged for this service. Bookings essential for this service.
We do collect and remove rubbish & recycling on request, however if there is fly larvae in the rubbish or on the premises you will be contacted to remove them yourself or if requested a special price will be charged for this service.
Children must be supervised at all times. We have buckets of hot water as well as electrical equipment that are not safe for children to touch.
Please secure any animals that may be a threat or able to run free. If we are unable to access the property, our cleaners will wait up to 10 minutes after trying to make contact via phone & text message before the job is cancelled and the full amount of the bill is charged.
We use environmentally friendly, non toxic and some plant based products.
Our most used products are concentrated to save on plastic bottle waste.
Some packaging is biodegradable but all recyclable.
Our products are safe for use in septic tanks.
If you would like us to use a certain cleaning product please ask